{"id":346,"date":"2026-08-14T10:00:51","date_gmt":"2026-08-14T07:00:51","guid":{"rendered":"https:\/\/sites.utu.fi\/mfahelp-staging\/?page_id=346"},"modified":"2026-08-17T10:38:52","modified_gmt":"2026-08-17T07:38:52","slug":"ongelmatilanteet","status":"publish","type":"page","link":"https:\/\/sites.utu.fi\/mfa\/ongelmatilanteet\/","title":{"rendered":"UKK &amp; Ongelmatilanteet"},"content":{"rendered":"<style>.kb-table-of-content-nav.kb-table-of-content-id346_bd97dd-54 .kb-table-of-content-wrap{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kb-table-of-content-nav.kb-table-of-content-id346_bd97dd-54 .kb-table-of-contents-title-wrap{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-table-of-content-nav.kb-table-of-content-id346_bd97dd-54 .kb-table-of-contents-title{font-weight:regular;font-style:normal;}.kb-table-of-content-nav.kb-table-of-content-id346_bd97dd-54 .kb-table-of-content-wrap .kb-table-of-content-list{font-weight:regular;font-style:normal;margin-top:var(--global-kb-spacing-sm, 1.5rem);margin-right:0px;margin-bottom:0px;margin-left:0px;}<\/style>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading346_1f9d0c-28, .wp-block-kadence-advancedheading.kt-adv-heading346_1f9d0c-28[data-kb-block=\"kb-adv-heading346_1f9d0c-28\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading346_1f9d0c-28 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading346_1f9d0c-28[data-kb-block=\"kb-adv-heading346_1f9d0c-28\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading346_1f9d0c-28 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading346_1f9d0c-28[data-kb-block=\"kb-adv-heading346_1f9d0c-28\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading346_1f9d0c-28 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading346_1f9d0c-28\">Ongelmatilanteet<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Kertak\u00e4ytt\u00f6koodi on v\u00e4\u00e4r\u00e4<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Jos puhelimen kellonaika heitt\u00e4\u00e4 yhdell\u00e4kin minuutilla, voi olla ettei rekister\u00f6inti mene loppuun. Koita k\u00e4ynnist\u00e4\u00e4 puhelin uudelleen tai korjaa kellonaika manuaalisesti puhelimen asetuksista. T\u00e4m\u00e4n pit\u00e4isi korjata ongelman<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Loading the account console<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ongelma on vanha k\u00e4ytt\u00f6j\u00e4rjestelm\u00e4 tai\/ja safarin versio. P\u00e4ivit\u00e4 k\u00e4ytt\u00f6j\u00e4rjestelm\u00e4 (my\u00f6s pelk\u00e4st\u00e4\u00e4n tietoturvasyist\u00e4kin kannattavaa) tai tee MFA:n rekister\u00f6iminen jollain toisella laitteella.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Puhelin hukkui tai vaihtui<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Katso ohjeet alla olevalta sivulta:<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns346_4f99a6-7f{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns346_4f99a6-7f .kt-button{font-weight:normal;font-style:normal;}.kt-btns346_4f99a6-7f .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns346_4f99a6-7f .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns346_4f99a6-7f .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns346_4f99a6-7f .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns346_4f99a6-7f .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns346_4f99a6-7f .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns346_4f99a6-7f .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns346_4f99a6-7f\"><style>.wp-block-kadence-advancedbtn .kb-btn346_1fb20c-e8.kb-button, ul.menu .wp-block-kadence-advancedbtn .kb-btn346_1fb20c-e8.kb-button{width:461px;}.wp-block-kadence-advancedbtn .kb-btn346_1fb20c-e8.kb-button{background:var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn346_1fb20c-e8.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn346_1fb20c-e8.kb-button:focus{color:var(--global-palette4, #2D3748);background:var(--global-palette7, #EDF2F7);border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn346_1fb20c-e8.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn346_1fb20c-e8.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn346_1fb20c-e8.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn346_1fb20c-e8.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn346_1fb20c-e8 kt-btn-size-small kt-btn-width-type-fixed kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-true wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/sites.utu.fi\/mfa\/puhelin-vaihtui\/\"><span class=\"kt-btn-inner-text\">Puhelin vaihtui<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRight kt-btn-icon-side-right\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><polyline points=\"12 5 19 12 12 19\"\/><\/svg><\/span><\/a><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">K<strong>amera on rikki enk\u00e4 voi skannata QR-koodia<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">QR-koodin alla on teksti \u201dUnable to scan?\u201d joka antaa sinulle authenticator-sovellukseen kirjoitettavan koodin skannattavan koodin sijaan.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading346_6774a9-7c, .wp-block-kadence-advancedheading.kt-adv-heading346_6774a9-7c[data-kb-block=\"kb-adv-heading346_6774a9-7c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading346_6774a9-7c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading346_6774a9-7c[data-kb-block=\"kb-adv-heading346_6774a9-7c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading346_6774a9-7c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading346_6774a9-7c[data-kb-block=\"kb-adv-heading346_6774a9-7c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading346_6774a9-7c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading346_6774a9-7c\">Usein kysytyt kysymykset<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Onko monivaiheinen kirjautuminen pakollinen?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kyll\u00e4, monivaiheinen tunnistautuminen tuli pakolliseksi kaikille 1.10.2024 alkaen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Kuinka kauan MFA-koodi on voimassa?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Authenticator-sovelluksen kertak\u00e4ytt\u00f6koodi on voimassa aina 30 sekuntia kerrallaan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Miten MFA parantaa tilini turvallisuutta?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Monivaiheinen tunnistautuminen varmistaa, ett\u00e4 ulkopuolinen ei p\u00e4\u00e4se tiliisi k\u00e4siksi, vaikka UTU-tunnuksesi p\u00e4\u00e4tyisi v\u00e4\u00e4riin k\u00e4siin.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Tarvitseeko Exam-kokeeseen ottaa puhelin mukaan ja k\u00e4ytt\u00e4\u00e4 MFA:ta?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ei, Exam-tilat ovat poikkeus eik\u00e4 tenttikoneilla kysyt\u00e4 MFA:ta.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Voinko k\u00e4ytt\u00e4\u00e4 jotain toista Authenticator-sovellusta?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Voit, mutta todennussovelluksen tulee t\u00e4ytt\u00e4\u00e4 tietoturvakriteerit. Yliopisto suosittelee k\u00e4ytt\u00e4m\u00e4\u00e4n sovelluksina: Microsoft Authenticator, FreeOTP tai Google Authenticator.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Mit\u00e4 jos poistin authenticator-sovelluksen?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Jos sinulla ei ole MFA-varmuuskopiota, sinun tulee olla yhteydess\u00e4 Turun yliopiston&nbsp;<a href=\"https:\/\/www.utu.fi\/fi\/yliopisto\/langattomat-verkot-kayttajatunnukset-ja-it-tuki\/helpdesk-it-tuki\" rel=\"noopener\">IT-palveluihin<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Miten voin asettaa MFA:n uudelleen, jos vaihdan puhelimeni tai laitteeni?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Jos sinulla on vanha laite tallessa ja p\u00e4\u00e4set kirjautumaan monivaiheisen tunnistautumisen asetuksiin, pystyt itse hallitsemaan (poistamaan ja lis\u00e4\u00e4m\u00e4\u00e4n) olemassa olevia tunnistautumistapoja.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uuden laitteen voi lis\u00e4t\u00e4 samalla tavalla kuin ensimm\u00e4isenkin laitteen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Voinko k\u00e4ytt\u00e4\u00e4 MFA:a useissa laitteissa samanaikaisesti?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kyll\u00e4, voit k\u00e4ytt\u00e4\u00e4 MFA:ta useissa laitteissa samanaikaisesti ja on suositeltavaakin, ett\u00e4 MFA olisi v\u00e4hint\u00e4\u00e4n kahdella eri laitteella. Voit k\u00e4ytt\u00e4\u00e4 MFA:ta esimerkiksi \u00e4lypuhelimessa ja tabletissa.<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-346_4f3147-bc .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-346_4f3147-bc .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-346_4f3147-bc\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ongelmatilanteet Kertak\u00e4ytt\u00f6koodi on v\u00e4\u00e4r\u00e4 Jos puhelimen kellonaika heitt\u00e4\u00e4 yhdell\u00e4kin minuutilla, voi olla ettei rekister\u00f6inti mene loppuun. Koita k\u00e4ynnist\u00e4\u00e4 puhelin uudelleen tai korjaa kellonaika manuaalisesti puhelimen asetuksista. T\u00e4m\u00e4n pit\u00e4isi korjata ongelman Loading the account console Ongelma on vanha k\u00e4ytt\u00f6j\u00e4rjestelm\u00e4 tai\/ja safarin versio. P\u00e4ivit\u00e4 k\u00e4ytt\u00f6j\u00e4rjestelm\u00e4 (my\u00f6s pelk\u00e4st\u00e4\u00e4n tietoturvasyist\u00e4kin kannattavaa) tai tee MFA:n rekister\u00f6iminen jollain toisella laitteella. Puhelin&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"narrow","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-346","page","type-page","status-publish","hentry"],"acf":[],"lang":"fi","translations":{"fi":346,"en":508},"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"utuwebmaster","author_link":"https:\/\/sites.utu.fi\/mfa\/author\/utuwebmaster\/"},"comment_info":0,"pll_sync_post":{},"_links":{"self":[{"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/pages\/346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/comments?post=346"}],"version-history":[{"count":15,"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/pages\/346\/revisions"}],"predecessor-version":[{"id":548,"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/pages\/346\/revisions\/548"}],"wp:attachment":[{"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/media?parent=346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}