{"id":504,"date":"2026-08-17T09:47:46","date_gmt":"2026-08-17T06:47:46","guid":{"rendered":"https:\/\/sites.utu.fi\/mfahelp-staging\/?page_id=504"},"modified":"2026-08-17T10:55:19","modified_gmt":"2026-08-17T07:55:19","slug":"mfa-reset","status":"publish","type":"page","link":"https:\/\/sites.utu.fi\/mfa\/en\/mfa-reset\/","title":{"rendered":"MFA reset"},"content":{"rendered":"<style>.wp-block-kadence-advancedheading.kt-adv-heading504_119fbb-3f, .wp-block-kadence-advancedheading.kt-adv-heading504_119fbb-3f[data-kb-block=\"kb-adv-heading504_119fbb-3f\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading504_119fbb-3f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading504_119fbb-3f[data-kb-block=\"kb-adv-heading504_119fbb-3f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading504_119fbb-3f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading504_119fbb-3f[data-kb-block=\"kb-adv-heading504_119fbb-3f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading504_119fbb-3f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading504_119fbb-3f\">Resetting MFA Using Suomi.fi Identification<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your device asks you to authenticate when signing in, but for some reason you no longer have access to the authentication method you previously set up, MFA must be reset.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can reset MFA yourself using Suomi.fi identification:<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns504_202b04-6f{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns504_202b04-6f .kt-button{font-weight:normal;font-style:normal;}.kt-btns504_202b04-6f .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns504_202b04-6f .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns504_202b04-6f .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns504_202b04-6f .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns504_202b04-6f .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns504_202b04-6f .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns504_202b04-6f .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns504_202b04-6f\"><style>.wp-block-kadence-advancedbtn .kb-btn504_664eb9-ac.kb-button, ul.menu .wp-block-kadence-advancedbtn .kb-btn504_664eb9-ac.kb-button{width:461px;}.wp-block-kadence-advancedbtn .kb-btn504_664eb9-ac.kb-button{background:var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn504_664eb9-ac.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn504_664eb9-ac.kb-button:focus{color:var(--global-palette4, #2D3748);background:var(--global-palette7, #EDF2F7);border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn504_664eb9-ac.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn504_664eb9-ac.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn504_664eb9-ac.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn504_664eb9-ac.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn504_664eb9-ac kt-btn-size-small kt-btn-width-type-fixed kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-true wp-block-button__link wp-block-kadence-singlebtn\" href=\"http:\/\/sso.utu.fi\/mfa-reset\/\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">MFA Reset Portal<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRight kt-btn-icon-side-right\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><polyline points=\"12 5 19 12 12 19\"\/><\/svg><\/span><\/a><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading504_efdabe-07, .wp-block-kadence-advancedheading.kt-adv-heading504_efdabe-07[data-kb-block=\"kb-adv-heading504_efdabe-07\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading504_efdabe-07 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading504_efdabe-07[data-kb-block=\"kb-adv-heading504_efdabe-07\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading504_efdabe-07 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading504_efdabe-07[data-kb-block=\"kb-adv-heading504_efdabe-07\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading504_efdabe-07 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading504_efdabe-07\">Remote Reset by the Helpdesk<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A remote MFA reset by the Helpdesk also requires your UTU password to be reset.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Send a request to <a>helpdesk@utu.fi<\/a> asking for your password and MFA to be reset.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Helpdesk will send you a confirmation message before resetting your MFA and password.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After the reset, create a new password using Suomi.fi identification at<br><a href=\"https:\/\/idm.utu.fi\" rel=\"noopener\">https:\/\/idm.utu.fi<\/a>. Select <strong>\u201cReset Password\u201d<\/strong>.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns504_00944a-44{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns504_00944a-44 .kt-button{font-weight:normal;font-style:normal;}.kt-btns504_00944a-44 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns504_00944a-44 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns504_00944a-44 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns504_00944a-44 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns504_00944a-44 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns504_00944a-44 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns504_00944a-44 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns504_00944a-44\"><style>.wp-block-kadence-advancedbtn .kb-btn504_a3e25c-18.kb-button, ul.menu .wp-block-kadence-advancedbtn .kb-btn504_a3e25c-18.kb-button{width:461px;}.wp-block-kadence-advancedbtn .kb-btn504_a3e25c-18.kb-button{background:var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn504_a3e25c-18.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn504_a3e25c-18.kb-button:focus{color:var(--global-palette4, #2D3748);background:var(--global-palette7, #EDF2F7);border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn504_a3e25c-18.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn504_a3e25c-18.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn504_a3e25c-18.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn504_a3e25c-18.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn504_a3e25c-18 kt-btn-size-small kt-btn-width-type-fixed kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-true wp-block-button__link wp-block-kadence-singlebtn\" href=\"mailto:helpdesk@utu.fi\"><span class=\"kt-btn-inner-text\">helpdesk@utu.fi<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRight kt-btn-icon-side-right\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><polyline points=\"12 5 19 12 12 19\"\/><\/svg><\/span><\/a><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading504_06833c-2a, .wp-block-kadence-advancedheading.kt-adv-heading504_06833c-2a[data-kb-block=\"kb-adv-heading504_06833c-2a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading504_06833c-2a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading504_06833c-2a[data-kb-block=\"kb-adv-heading504_06833c-2a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading504_06833c-2a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading504_06833c-2a[data-kb-block=\"kb-adv-heading504_06833c-2a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading504_06833c-2a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading504_06833c-2a\">Reset at the Helpdesk<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading504_7d60e9-e7, .wp-block-kadence-advancedheading.kt-adv-heading504_7d60e9-e7[data-kb-block=\"kb-adv-heading504_7d60e9-e7\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading504_7d60e9-e7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading504_7d60e9-e7[data-kb-block=\"kb-adv-heading504_7d60e9-e7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading504_7d60e9-e7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading504_7d60e9-e7[data-kb-block=\"kb-adv-heading504_7d60e9-e7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading504_7d60e9-e7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading504_7d60e9-e7\">Alternatively, you can visit a Helpdesk service point. After verifying your identity, your MFA can be reset without online banking credentials or resetting your password. Please bring a valid ID with you.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns504_86ad87-80{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns504_86ad87-80 .kt-button{font-weight:normal;font-style:normal;}.kt-btns504_86ad87-80 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns504_86ad87-80 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns504_86ad87-80 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns504_86ad87-80 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns504_86ad87-80 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns504_86ad87-80 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns504_86ad87-80 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns504_86ad87-80\"><style>.wp-block-kadence-advancedbtn .kb-btn504_ab2ae3-81.kb-button, ul.menu .wp-block-kadence-advancedbtn .kb-btn504_ab2ae3-81.kb-button{width:461px;}.wp-block-kadence-advancedbtn .kb-btn504_ab2ae3-81.kb-button{background:var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn504_ab2ae3-81.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn504_ab2ae3-81.kb-button:focus{color:var(--global-palette4, #2D3748);background:var(--global-palette7, #EDF2F7);border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn504_ab2ae3-81.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn504_ab2ae3-81.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn504_ab2ae3-81.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn504_ab2ae3-81.kb-button:focus{border-top-color:var(--global-palette1, #3182CE);border-top-style:solid;border-right-color:var(--global-palette1, #3182CE);border-right-style:solid;border-bottom-color:var(--global-palette1, #3182CE);border-bottom-style:solid;border-left-color:var(--global-palette1, #3182CE);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn504_ab2ae3-81 kt-btn-size-small kt-btn-width-type-fixed kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-true wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/www.utu.fi\/en\/university\/wireless-networks-utu-accounts-and-it-support\/helpdesk-it-support\" rel=\"noopener\"><span class=\"kt-btn-inner-text\">IT Service Points<\/span><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRight kt-btn-icon-side-right\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><polyline points=\"12 5 19 12 12 19\"\/><\/svg><\/span><\/a><\/div>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-504_bd0957-55 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-504_bd0957-55 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-504_bd0957-55\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Resetting MFA Using Suomi.fi Identification If your device asks you to authenticate when signing in, but for some reason you no longer have access to the authentication method you previously set up, MFA must be reset. You can reset MFA yourself using Suomi.fi identification: Remote Reset by the Helpdesk A remote MFA reset by the&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"narrow","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-504","page","type-page","status-publish","hentry"],"acf":[],"lang":"en","translations":{"en":504,"fi":293},"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"utuwebmaster","author_link":"https:\/\/sites.utu.fi\/mfa\/author\/utuwebmaster\/"},"comment_info":0,"pll_sync_post":{},"_links":{"self":[{"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/pages\/504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/comments?post=504"}],"version-history":[{"count":4,"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/pages\/504\/revisions"}],"predecessor-version":[{"id":559,"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/pages\/504\/revisions\/559"}],"wp:attachment":[{"href":"https:\/\/sites.utu.fi\/mfa\/wp-json\/wp\/v2\/media?parent=504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}