Dr. Julianelli et al.: Customer service in the new normal (02/07/2020)
Dr. Leonardo Julianelli, Mr. Henrique Alvarenga & Ms. Adhara Ginaid
Customer service in the new normal
In this article, the impact of Covid-19 on Customer Service is discussed, presenting failures on service delivery and ways to mitigate them, some accelerated omnichannel practices and the necessary discussion on how the Customer Centric vision will become even more important in the post-crisis for decision making in the Supply Chain.
Download the article here.
Originally published in Portuguese by Tecnologística Magazine on June 16th, 2020.