Resetting MFA Using Suomi.fi Identification

If your device asks you to authenticate when signing in, but for some reason you no longer have access to the authentication method you previously set up, MFA must be reset.

You can reset MFA yourself using Suomi.fi identification:

Remote Reset by the Helpdesk

A remote MFA reset by the Helpdesk also requires your UTU password to be reset.

Send a request to helpdesk@utu.fi asking for your password and MFA to be reset.

The Helpdesk will send you a confirmation message before resetting your MFA and password.

After the reset, create a new password using Suomi.fi identification at
https://idm.utu.fi. Select “Reset Password”.

Reset at the Helpdesk

Alternatively, you can visit a Helpdesk service point. After verifying your identity, your MFA can be reset without online banking credentials or resetting your password. Please bring a valid ID with you.