Frequently Asked Questions

What to do if Signicat asks for additional information? (e.g. email or phone number)

If prompted for additional information use the access code that was send to you in the first mail.

I'm a new exchange student, but I didn't get instructions how to activate my account

Send an email to helpdesk@utu.fi .

I have Finnish online banking credentials!

Good, you are almost there! Go to the https://idm.utu.fi, where you can activate your account.

I already have an active UTU account!

Good, you are almost there! You don’t need to activate anymore. If needed change your password at https://idm.utu.fi

I forgot my UTU password

  • If you have finnish online banking credentials go to the https://idm.utu.fi and use those to change your password
  • To do this your accounts needs to be active
  • If you don’t have banking credentials send an email to helpdesk@utu.fi